Department of Public Utilities
Tim Glasco
Utilities Manager, Timothy A. Glasco


Operating under the jurisdiction and control of the Board of Public Utilities, the Los Alamos County Department of Public Utilities (DPU) is a customer service oriented municipal utility that provides electric, gas, water and sewer services for County residents and businesses and provides wholesale electric and water services to the Los Alamos National Laboratory (LANL).

Need help with a utilities related issue, but aren't sure who to talk to?
Contact the Customer Care Center for assistance.


After-hours Emergencies
Call Police Dispatch at 505.662.8222



IMPORTANT MESSAGE ABOUT ONLINE UTILITY BILL PAYMENTS!
(June 29th, 2018)

Due to the launch of the County's new Enterprise Resource Planning software, the bill payment option in the Utilities Los Alamos DPU App is currently inactive.  This downtime, which could take up to two weeks, is necessary for the conversion from our current utility billing system to Munis.  We apologize for any inconvenience and assure you we are working hard to complete this conversion as quickly and seamlessly as possible.  In the meantime, you can make payments online with your credit card through the Paymentus portal or over the phone. 

This does not affect any recurring electronic payments that you may have already set up, such as ACH payments.

TEMPORARY ELECTRONIC PAYMENT METHODS

You must have your Account # and Customer ID, which you may not already know. 

Contact the Customer Care Center to Get Your Account #  and Customer ID:  customercare@lacnm.us or call 505-662-8333.

Pay Your Bill Through Paymentus

Pay Your Bill By Telephone - 1-866-417-0694

ACCESS TO MY UTILITIES ACCOUNT

If you were already registered in the Los Alamos DPU App prior to June 29th and already had access to view your account, you will still be able to do so, you just won't be able to pay your bill through that app until the conversion is complete

Already Registered?  Log In To View Your Account Information

Not Yet Registered? 
At this time, we are asking customers not to register to view their accounts in the Los Alamos DPU App.  Registration will open again after the conversion is complete.


TOP FEATURES

Environmental Financial Econ
New Enterprise Resource Planning Software
05/04/2018
Los Alamos County is upgrading its Enterprise Resource Planning Software on July 1, 2018. As a customer of the Department of Public Utilities, what should you expect?
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NewsBullet
Carbon Free Power Project (Small Modular Nuclear Reactor)
03/16/2018
The BPU and County Council voted to sign the Power Sales Contract to continue in the Carbon Free Power Project at the April 10, 2018 joint meeting. The County will re-evaluate its interest in the project in a year. At the direction of the Board of Public utilities, DPU is exploring whether to add a next-generation nuclear power facility to the County's energy generation portfolio to meet a 2040 goal to be carbon neutral. Through its membership with UAMPS (Utah Associated Municipal Power Systems), DPU is specifically looking at the Carbon Free Power Project that will utilize small modular reactor technology developed by NuScale Power.
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NewsBullet
Future Energy Resources Committee, Reports and Implementation
06/21/2017
A final Integrated Resource Plan (IRP) that assesses future electric power supply options for Los Alamos County is posted here as of August 1st. The electric power industry is changing dramatically to reduce its emissions of carbon dioxide and other “greenhouse” gases. The Board of Public Utilities (BPU) established in 2013 a goal for the Department of Public Utilities “to be a carbon neutral electric provider by 2040.”
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Contact Info

505-662-8333

505-662-8005

customercare@lacnm.us

1000 Central Ave., Suite 130

Mon - Fri

8:00 am - 5:00 pm