Calling 9-1-1

Dial 911 in an emergency.

Step 1.Make sure you are safe. Then call 911.

For example, if your home is on fire leave the house before calling 911. 

Step 2.Be prepared to answer questions.

Provide the address/location of the emergency.

Provide your name (or that you want to be anonymous).

Provide your phone number.

Stay on the line.

Answer all questions, such as:

Physical description of the person who may have committed a crime.

Description of any fire that may be burning.

A description of injuries or symptoms for the person with a medical emergency.

Don't hang up until you are asked to.

While you are answering questions, responders are being sent to handle the emergency.

Step 3.Is it an emergency?

An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. Examples of emergencies:

Any symptoms that require immediate medical attention.

Medical conditions:

  • Breathing problems
  • Allergic reactions
  • Chest pain
  • Uncontrollable bleeding

Reporting a crime in progress.

Preventing a crime.

Reporting a fire.

Someone is injured.

Life and death situations.

Suicidal person.


What if it's not an emergency?

Step 1.For all non-emergency needs call

Step 2.(505) 662-8222 or

TTY capable and translation services.

Step 3.(877) 261-4090


TTY capable and translation services. 

Step 4.The following are examples of non-emergencies:

Crimestoppers call (505) 662-8282

Traffic accidents without injuries

Loud music

Barking dogs

Missing property

Requesting information

Reporting power outages

Requesting directory assistance

Abandoned vehicles

Dropping off prescription drugs

Reporting a crime that is no longer in progress

Reporting a crime that does not need an immediate response

Questions about tickets, warrants, court dates, etc.

Calling about your injured or lost pet

Asking for directions

Parking complaints