Compliments and Complaints

 

Submit

Our Core Beliefs are Professionalism, Integrity, Accountability, Respect, Teamwork, and Communication. Every interaction should reflect our Guiding Principles. Compliments recognize adherence to our Guiding Principles. Complaints can increase efficiency and streamline operations. Complaints identify the need for increased training and mentoring. 

Step 1.Please complete the Compliment and Complaint Form.(PDF, 480KB)

Step 2.Submit via telephone, mail, email or in person:

Los Alamos Police Department
ATTN: Office of the Chief
2500 Trinity Drive, Suite A
Los Alamos, NM 87544
Telephone: (505) 662-8227
Email: lapd@lacnm.us

 

Overview

The core beliefs of the Los Alamos Police Department are Professionalism, Integrity, Accountability, Respect, Teamwork, and Communication. Every interaction between a member of the Los Alamos Police Department and a citizen should reflect the Guiding Principles. Compliments can help us recognize adherence to the Department's Guiding Principles, and complaints can increase efficiency and streamline operations through increased training and mentoring. Citizens are encouraged to report any concerns regarding employees, either sworn or civilian, of the Los Alamos Police Department.

Please complete the Compliment and Complaint Form(PDF, 480KB) and submit via telephone, mail, email or in person:

Los Alamos Police Department
ATTN: Office of the Chief
2500 Trinity Drive, Suite A
Los Alamos, NM 87544
Telephone: (505) 662-8227
Email: lapd@lacnm.us

Guiding Principles

VISION

For our community to be free from crime and the fear of crime.

MISSION

The Mission of the Los Alamos County Police Department is to provide quality pro-active law enforcement services to our community that promote an atmosphere of safety and security for both our residents and visitors while protecting the rights and guarantees provided under the Constitution of the United States of America and the State of New Mexico.

CORE BELIEFS

Professionalism, Integrity, Accountability, Respect, Teamwork, and Communications.

PROFESSIONALISM

Professional service is embodied in our commitment to proficiency, competency, reliability, and excellence in all aspects of our conduct and performance. We reject complacency and are dedicated to continually pursuing the highest levels of knowledge, skill, and expertise. We value the diversity of people in our community and will service all with equal dedication, respect, fairness, and compassion. We believe in the selfless virtue of placing duty before self with the willingness to accept personal sacrifice for the greater good.

INTEGRITY

We believe in conducting ourselves ethically and professionally, with the highest degree of honesty and accountability, and pledge to hold ourselves to the highest legal, moral, and ethical standards. We value our integrity and commit ourselves to strive for personal and professional excellence. We recognize that each of us represent our department, the law enforcement profession, and the community of Los Alamos. We acknowledge and accept that our individual conduct, both on and off duty, must be beyond reproach. We will continually strive to uphold our proud tradition of integrity and freedom from corruption.

ACCOUNTABILITY

We acknowledge that while we may have the authority to act, we are always accountable for those actions for which we are responsible; and that, unlike authority, responsibility can never be delegated or shifted to anyone else. All members of the Los Alamos Police Department will be completely accountable to themselves, each other, and the community and have the obligation and willingness to be held responsible for one’s actions, behaviors, and attitudes. We proudly pledge to fulfill our mission by being accountable to our community, our department, and to each other. We value commitment over compliance.

RESPECT

We can best serve the many and varied needs of our community by empowering our employees to fulfill their responsibilities with knowledge, authority, and appropriate discretion. We encourage our people to submit ideas; we listen to their suggestions, and we help them develop to their maximum potential. We believe in treating all people with respect and dignity. We show concern and empathy for the victims of crime and treat violators of the law with fairness and dignity.

TEAMWORK

Every member of the Los Alamos Police Department will exhibit the utmost cooperation to achieve efficiency, a high quality of customer service, and an environment of trust within the department and the community.

COMMUNICATION

All employees will strive for transparent and efficient communications with all members of the department and community.