FAQs

Call (505) 661-RIDE (7433). Our friendly customer service staff is here Monday through Friday, from 8:00 a.m. to 5:00 p.m. to help you plan your ride.

You may also use the trip planner and get other real-time transit information in ACTracker. Or download the "MyStop Mobile" app from the App Store or Google Play.

You may get a route brochure on any bus, or at any number of locations throughout the community, including: Transit Office, Muni Building, Bradbury Museum, Chamber of Commerce, Fuller Lodge, Teen Center, Betty Ehart Senior Center, Mesa Public Library,Aquatic Center, UNM-LA, Medical Center, LANL Badge Office, White Rock Visitor Center, White Rock Library and White Rock Senior Activity Center.

Buses typically run once each hour, but there are a couple routes that operate more frequently during peak hours. Check the schedule to determine this. If you ride the bus all the way around on its route, you will come right back to where you started.

Bus stops signs are located every two to three blocks along each route. Look for the white, blue and orange sign with our logo and phone number. Or check the ACTracker or mobile app for the exact location of the bus stops nearest you.

Be at the nearest bus stop at least five minutes before the bus is due to arrive. Be ready with all your belongings to board the bus quickly. Take a seat as quickly as possible or hold onto a pole or strap if you are standing. About one block before your stop, pull the cord or press the button to let the operator know you want off the bus. Remain seated until the bus comes to a complete stop. Exit the bus quickly and safely, and remember to take your belongings with you. Always cross the street at the nearest crosswalk. NEVER cross the street in front of the bus!

No, for your own safety, as well as the safety of the traveling public, the bus can only stop at posted bus stop signs. You may have to walk a few blocks to/from the nearest bus stop sign.

No smoking, eating or drinking is allowed on the bus. Do not talk to the operator while the bus is moving. You may use audio/visual equipment only if it has earphones. Loud and/or disruptive behavior is not permitted. Firearms and hazardous materials like batteries, plate glass and gasoline cans cannot be taken on the bus. If you set something on the floor, do not block the aisle with it. Baby strollers must be folded up before getting on the bus.

Yes, service animals, such as seeing and hearing dogs, are allowed on the bus. Pets or emotional support animals are not allowed on the bus at any time.

Yes, all buses have bicycle racks on the front (or, sometimes, rear) of the vehicle. There is room for two bicycles at one time. You must load your own bicycle on the bicycle rack, which only takes a few seconds. When you get off the bus, let the operator know that you will be unloading your bicycle. Bicycles are permitted inside the bus only if they can be folded.

Yes, all buses meet Americans with Disabilities Act (ADA) standards, and are equipped with wheelchair lifts/ramps and securement devices. Lap and shoulder belts are also available. Let the operator know if you need help getting on or off the bus.

Check the ACT Assist page or call (505) 661-4545 for information about our paratransit service. This service provides door-to-door public transportation to eligible individuals with disabilities that is comparable to that provided on the fixed-route system.