What We Do
We process all inbound emergency/911 calls for police, fire, and medical responses within Los Alamos County, providing lifesaving instructions when needed. Additionally, we handle non-emergency calls related to animal control, after-hours utility issues, various county divisions, and the National Park Service for Bandelier National Monument.
The Los Alamos Emergency Communications Center is fully accredited through the New Mexico Emergency Communications Professional Standards Council. In addition, we are currently seeking national accreditation through the Commission on Accreditation for Law Enforcement Agencies (CALEA).
We encourage you to provide your feedback through our CALEA public comment portal by clicking on the link below. The purpose of this public portal is to receive comments regarding an agency’s compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence.
Los Alamos Emergency Communications Center Accreditation Public Comment Portal
We conduct ongoing training and continuing education throughout the year to maintain the highest standards of service for our community. We are also proud members of multiple nationally recognized organizations in the field of emergency communications. Below are some of the licenses and certifications we hold:
- Healthcare Provider CPR
- Emergency Medical Dispatcher Certification (IAED)
- Emergency Fire Dispatch Certification (IAED)
- Emergency Medical Dispatcher Quality Assurance (IAED)
- Emergency Fire Dispatch Quality Assurance (IAED)
- Full Access National Crime Information Center
- Hostage Negotiations (PATC)
- Tactical Dispatcher
- New Mexico Public Safety Telecommunicator
- Background Investigations
- NENA Telecommunicator Core Competencies
- Communications Course Manager (IAED)
- New Mexico Department of Health Emergency Medical Dispatcher License
- Association of Public Communications Officials (APCO)
- The National Emergency Number Association (NENA)
- International Academies of Emergency Dispatch (IAED)
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311
505-662-8333
800-800-0900
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311 Customer Care Center
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505-662-8179
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Los Alamos Animal Shelter
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505-662-8222
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Los Alamos Animal Shelter
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505-662-8163
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Los Alamos Landfill
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505-662-8222
877-261-4090
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Los Alamos Police Non-Emergency
TTY Capable and Translation Services
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505-663-1741
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Los Alamos Police Records
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505-662-8150
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Los Alamos Public Works
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505-662-8152
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Los Alamos Traffic Engineering
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505-662-8130
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Los Alamos Utilities
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800-432-4269
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New Mexico Road & Weather
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We are located at the Los Alamos Police Department: 2500 Trinity Drive, Suite A, Los Alamos, NM 87544.
Visitor Parking
Please park at the Ashley Pond and Police Station Parking Lot on the north side of the Justice Center, accessible from Central Avenue. The lobby entrance is at the west end, underneath the Police Department sign.
LAPD Visitor Parking