Demand Response Services

ACT Assist

ACT Assist Logo

In addition to the fixed-route service, we also provide ADA complementary paratransit service. This is "origin to destination" transportation service for individuals with disabilities who cannot use the regular bus service. Door-to-door service is the primary way ACT Assist is operated.

 

Individuals who wish to be considered for this service will need to complete an application, have the information verified by a licensed healthcare professional and be certified by us as “ADA paratransit eligible.”

 

For an overview of the service, please read our ACT Assist rider's guide(PDF, 258KB).

 

You may read the entire ACT Assist policies and procedures at the following link:

ACT Assist ADA Complementary Paratransit Policies and Procedures(PDF, 431KB)

 

For more information on ACT Assist, or to request an application, please call us at (505) 661-4545. You may also complete an application by clicking the link below. You may then print the application, sign it, and deliver it to your healthcare professional.

Paratransit Application (Fillable)(PDF, 557KB) 

Application Process

Complete Your Application

  1. Download the Paratransit Application(PDF, 557KB)
  2. Complete Part A - Eligibility Questionnaire, and remember to sign the form on page 6 of 9
  3. Have a healthcare professional who is most knowledgeable about your disability and its effects on your ability to use fixed-route transit service complete Part B - Healthcare Professional Verification

Return Your Application

Mail or hand-deliver both parts A and B of your application to the following address:

ACT Assist

101 Camino Entrada, Building 1, Box 1, Rm 200

Los Alamos, NM 87544

Complete Your In-Office Interview

Once staff have reviewed your application, we will call you to schedule an in-office interview at the Atomic City Transit Administrative office, 101 Camino Entrada, Building 1, Rm 200. Transportation will be provided to and from the interview free of charge.

Eligibility is Determined

We will make a determination of eligibility within 21 days of receiving a complete application. If we have not made a determination within 21 days, you will be considered unconditionally eligible to use the service until and unless ACT Assist denies the application. 

Many times we will be able to render a decision immediately after the in-office interview. More difficult determinations may require that a letter be mailed to you.

Dial-a-Ride

Need a ride home in the evening - or to catch that last Park & Ride bus - after the regular bus service is done for the day? Need to get somewhere before the fixed-routes start? Dial-a-Ride is available in the mornings and evenings, and is open to the general public.

  • Evening Dial-a-Ride operates from 6:30 p.m. to 9:00 p.m., Monday through Friday. We begin taking same-day reservations at 6:00 p.m.
  • Morning Dial-a-Ride operates from 5:15 a.m. to 6:00 a.m., Monday through Friday. We begin taking same-day reservations at 5:00 a.m.

Call 661-RIDE (7433) to schedule your trip. We will only accept requests for same-day service. Dial-a-Ride is an "origin to destination" service operated primarily curb-to-curb.

 

You can find our Dial-a-Ride Policies and Procedures at the following link:

Dial-a-Ride Policies and Procedures(PDF, 285KB)