Utilities Self Service Portal

To set up your profile you will need your Customer ID number, a 7-digit number that begins with "2," and your Account number, a 7-digit number that begins with "3." Both of these identifiers can be found in the upper right-hand corner of the utility bill.

If you need assistance finding these numbers or you don't have a utility bill on hand, call or email the Customer Care Center at 505 662 8333 or CustomerCare@lacnm.us. They can provide this information to you.

A billing system upgrade changed the login/landing page to Tyler Portico. Depending on the email domain you initially registered with on the portal, you may need to use a different method.

If you initially registered a Google email address, click Sign In with Google and use your Google password.

If you initially registered an Apple email address, click Sign In with Apple and use your Apple password.

If you initially registered a Microsoft email address, click Sign In with Microsoft and use your Microsoft password.

If you initially registered under another email domain and it is the one you use for Facebook, you can use the option to Sign In with Facebook. (You can use the Facebook sign-in even if the email addresses are different, but you will need to link your account again. Please have your Customer Number and Account Number available for that step.)

OR sign in with the email address and password you used during the initial registration.

If you are still having problems logging in, try clicking “Unlock account.” Otherwise, you likely need to register with Tyler Portico by clicking the “sign up” link at the bottom of the form.

After registration, an email will be sent to the email address you provided during registration. This email will provide instructions to activate your profile. This may take a few minutes. After your profile is set up, you will then be able to link your utility accounts to your profile to view current and past utility bills.

Yes. After you set up your initial profile with your customer ID number, you can link all your utility accounts to that one profile provided that you have the correct account number for each.

The Utilities Self Service portal will direct you to our online payment vendor: Paymentus. Payment options available are credit card (Visa, MasterCard, and Discover), debit card, and E-check. Note that there is no charge to the customer to process an online payment.

Remember when making an E-check payment, that you must enter the entire bank account number, including any preceding and ending zeroes. If you have questions regarding your banking account number, please contact your financial institution.

Simplify your life and sign up for automatic payments. The Department of Public Utilities will draft payments 20 days after your utility bill is issued from your bank, savings & loan or credit union.  

Download and complete the Automatic Payment Plan Authorization Form(PDF, 147KB) , attach a voided check and return it to the Customer Care Center.

Please visit our Budget Billing page for program details and a link to the Budget Billing form.

Unfortunately, the bill details section in the Utilities Self Service portal indicates that the unit of measure for water billed is reported as KGAL (or thousand gallons). This is an error. The bill details section is actually reporting in hundreds of gallons. Therefore, if the bill detail indicates 57 under "Billed Usage" the billed amount is for 5,700 gallons (not 57,000 gallons).

The pdf version of the bill correctly displays this as 5.7 KGAL units.

If you still have questions about this site, a specific bill or a payment, please contact the Customer Care Center at 505 662 8333 or CustomerCare@lacnm.us. The hours of operation are Monday through Friday, 8 a.m. to 4 p.m.