Customer Care closed afternoon of Sep. 25
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Customer Care to be Closed for an Afternoon
Posted on 09/18/2023
A software upgrade on Monday, September 25, will impact public-facing operations of the Los Alamos County Customer Care Center (CCC). While representatives will be available to customers from 8 a.m. to noon, they will not be able to make changes to, or enter transactions to, utility accounts.

At noon, CCC staff will close the lobby-facing windows in the Municipal Building for the rest of the business day while they attend training. Staff will respond to voice mail and email messages received during that time when they return to the office on Tuesday.

An operational unit of the Department of Public Utilities (DPU), the CCC is typically open from 8 a.m. to 5 p.m., Mondays through Fridays. To reach the Customer Care Center, call 505.662.8333, email [email protected] or go to the Municipal Building at 1000 Central Ave. On the web, visit