Dispatcher I (Standing File)
Contact Info

Dispatcher I

Posted on: 2017/03/09

The general level and nature of this position are described in the headings below.  This is not an all- inclusive list of all responsibilities, duties, and skills required of personnel in this classification.

Minimum Qualifications:
•High school diploma or GED.
•Must possess, or obtain within first thirty days of employment, and maintain a valid New Mexico Class D driver’s license.
•Successful completion and maintenance of the New Mexico Law Enforcement Academy (NMLEA) Public Safety Telecommunicator certification within one year of employment.
•Successful completion and maintenance of Emergency Medical Dispatch certification within one year of employment and maintain thereafter.
•Successful completion and maintenance of State of New Mexico Department of Health EMS Bureau Emergency Medical Dispatch license within one year of employment.
•Successful completion and maintenance of certification of CPR for the Healthcare Provider within one year of employment.
•Must obtain NCIC certification within six months of date of hire.
•Must take a computer based skills test prior to commencing work.
•Successful completion of the pre-employment physical and psychological exam prior to commencing work. 
•Successful completion of thorough background investigation, including FBI fingerprint check.
•Successful completion of pre-employment drug screening prior to employment and subsequent random drug and alcohol screening while employed.
•Must be free of any felony convictions or any other crime involving moral turpitude.

Preferred Qualifications:
•One year of relevant experience.
•Emergency Medical Dispatch, Health Provider CPR, and NCIC certifications.

Knowledge, Skills, and Abilities:
•Knowledge of dispatch regulations, procedures, protocols, and/or equipment.
•Knowledge of modern office practices and procedures, and standard office equipment.
•Knowledge of records management and maintenance procedures.
•Knowledge of customer service practices and techniques.
•Strong interpersonal and communications skills.
•Skill in records maintenance, word processing, data entry and related clerical duties.
•Skill in making decisions and acting quickly and calmly in emergency situations.  
•Skill in making sound decisions and acting with diplomacy.
•Ability to interact and communicate with people over the telephone, often in stressful situations.
•Ability to effectively operate an ACU 100 interoperable radio console.
•Ability to use NCIC, MSAG and CAD systems.
•Ability to react calmly and effectively in emergency situations.
•Ability to perform multiple tasks and solve problems in a technical setting.
•Ability to learn the geography of Los Alamos County, the locations of important buildings and the street system.
•Ability to learn county, state and federal laws and the department policies and procedures as they relate to dispatching police and other emergency services.
•Ability to work accurately.
•Ability to follow oral and written instructions and guidelines.
•Ability to perform tactfully and proficiently under stress.
•Ability to work effectively with a wide range of constituencies in a diverse community.
•Ability to operate radio, telephone and computer equipment.
•Ability to read, understand, follow and enforce safety procedures.
•Ability to understand and follow specific instructions and procedures.
•Ability to communicate effectively, both verbally and in writing.

Essential Duties & Responsibilities:
•Receives calls concerning crimes, emergencies, non-emergencies, and other requests for assistance.  Ascertains nature of call.  Prioritizes calls, dispatches police, fire, rescue, and/or medical units.
•Assists in emergency exercises as requested and within required timeframes.
•Performs emergency medical dispatching duties, including maintaining department standard for emergency protocol.
•Maintains contact with personnel responding to calls; relays information and answers questions.  Provides timely responses to all requests for information from authorized personnel and other public safety and law enforcement agencies.
•Operates a National Crime Information Center (NCIC) computer, the New Mexico Law Enforcement Telecommunication System (NMLETS), and other databases to assist the officers.
•Dispatches through radios, computers and telephones.  Operates necessary equipment to call out additional services.
•Broadcasts orders to patrol officers in vicinity to investigate complaint or request when appropriate; relays instructions or questions from remote units.
•Logs calls and data into the Computer Aided Dispatch system (CAD).
•Tracks the locations and activities of on-duty personnel.
•Dispatches calls for a variety of other departments and agencies such as Fire, emergency medical services, rescue units, Utilities, Public Works, New Mexico Game and Fish.
•Records calls broadcast and complaints received.
•Performs various clerical duties, including completing the electronic dispatch log, data entry and filing reports.
•Establishes, maintains, and updates files, databases, records, and/or other documents; develops and maintains data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
•Answers a variety of questions dealing with public safety and community activities, refers questions and information to the appropriate county department or other agency.
•Maintains active Los Alamos County warrants by filing, removing and returning warrants to issuing court.  Ensures that warrants received from issuing courts meet criteria for entry into NCIC; follows department policy and procedures regarding warrants.
•Provides verification to officer on warrants.
•Notifies appropriate department and county personnel of emergency situations, operations and/or conditions and upon direction of authorized personnel.
•Reports equipment malfunctions to the appropriate entity.
•Follows all department policies and procedures to assure that responder safety is the top priority.
•Maintains a current record of the location and availability of key personnel and emergency equipment.
•Contributes to a team effort and accomplishes related results as required.
•Participates in public education and outreach programs.
•Prepares and presents court cases in a manner which most effectively supports successful prosecution; provide credible, clear, complete and courteous testimony.
•Attends seminars, workshops, and training classes.
•Demonstrates commitment to the department vision, mission, and core beliefs.
•Demonstrates honesty in all official actions.
•Maintains confidentiality of all privileged information.
•Performs other duties as required.

Physical Demands:
While performing the duties of this job, the employee is regularly required to sit; have manual and finger dexterity; stoop, and talk and hear.  The employee is occasionally required to crawl, stand, climb heights, walk, reach above shoulder level, crouch, kneel, balance, push/pull, and carry.  The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:
Work is performed in a police radio communications environment with a moderate noise level.  Work may be stressful at times.  Irregular hours, night shift, weekend and holiday work is required.  Occasional overtime is required.

This position requires mandatory and random drug and alcohol testing and screening; therefore, all applicable federal/state regulations or laws and county rules and policies covering random, post-accident, pre-hire, and return to duty testing will be conducted prior to and during employment.

Each and every county position requires the following professional skills and abilities as key and necessary elements of performance.  Employees are required to:

•Demonstrate regular and reliable attendance;
•Work well with others and participate fully in a team oriented environment;
•Interface with other employees and customers in a courteous and respectful manner;
•Project positive support of their department and all county organizations at all times; and,
•Maintain and enhance the county’s commitment to customer service excellence.

How to Apply:
County application is required.  Apply at the Human Resources Division, County of Los Alamos, 1000 Central Avenue, Ste. 230, Los Alamos, NM  87544.  Applications are available in our office, at www.losalamosnm.us or by calling (505)662-8040.  All vacant positions are listed on the above website and on our Job Line at (505)662-8039.  

If you are an individual with a disability who is in need of an auxiliary aid or service to participate in the examination process, notify the Human Resources Division at (505)662-8040 at the time of application.  Some documents can be provided in accessible formats.  Contact Human Resources at the above number if an accessible format is needed.

Applications become a public record upon receipt and may be made available for public inspection.

Selection Procedure:
The Incorporated County of Los Alamos does not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation or gender identity, disability, genetic information, or veteran status in employment or the provisions of service.



Deadline for Submissions: 06/30/2018