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IMPORTANT MESSAGE ABOUT ONLINE UTILITY BILL PAYMENTS!
(June 29th, 2018)

Due to the launch of the County's new Enterprise Resource Planning software, the bill payment option in the Utilities Los Alamos DPU App is currently inactive.  This downtime, which could take up to two weeks, is necessary for the conversion from our current utility billing system to Munis.  We apologize for any inconvenience and assure you we are working hard to complete this conversion as quickly and seamlessly as possible.  In the meantime, you can make payments online with your credit card through the Paymentus portal or over the phone. 

This does not affect any recurring electronic payments that you may have already set up, such as ACH payments.

TEMPORARY ELECTRONIC PAYMENT METHODS

You must have your Account # and Customer ID, which you may not already know. 

Contact the Customer Care Center to Get Your Account #  and Customer ID:  customercare@lacnm.us or call 505-662-8333.

Pay Your Bill Through Paymentus

Pay Your Bill By Telephone - 1-866-417-0694

Other Payment Options & Financial Assistance

ACCESS TO MY UTILITIES ACCOUNT

If you were already registered in the Los Alamos DPU App prior to June 29th and already had access to view your account, you will still be able to do so, you just won't be able to pay your bill through that app until the conversion is complete

Already Registered?  Log In To View Your Account Information

Not Yet Registered? 
At this time, we are asking customers not to register to view their accounts in the Los Alamos DPU App.  Registration will open again after the conversion is complete.






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