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Natural Gas 

Updated:  June 2012
Reader Recap:  The DPU's Natural Gas main page is your portal to all safety, efficiency, and cost control measures associated with natural gas.
Did You Know: Did you know that Calling 811 Before You Dig isn't just a good safety idea; it's the law. 

We remind customers, contractors, excavators
and any other diggers to Call 811 Before You Dig
for natural gas safety.
View the Video now.

Living Safely with natural Gas

The Dept. of Public Utilities' Living Safely with Natural Gas is a comprehensive brochure that provides important information on how to keep your family safe, including how to detect natural gas leak, who to call if you suspect a gas leak, maintenance responsibilities for customer-owned lines, who to call to locate buried lines, and so much more. Download a copy of Living Safely with Natural Gas or call 311 or 505-662-8333 to have another copy mailed to you for everything you need to know as a natural gas customer. 

Descargue una copia de Medidas de seguridad en el hogar al usar al Gas Natural o llámenos por teléfono a 311 o 505-662-8333 para información importante para mantener la seguridad de su familia, incluye cómo detectar el gas natural, a quien debo llamar si sospecha que huele un escapa de gas y mas, y mas.   

New Mexico One Call (locate Requests) 

Gas Burner

Contact New Mexico One Call (NMOC) whenever you plan to dig.  Underground utilities are often just below the ground.  NMOC helps to locate them promptly. It is free and it is the law.

Call Monday - Friday 7am to 5pm (except holidays) 811 or 1-800-321-ALERT (2537), Fax: 1-800-727-8809 or www.nmonecall.org  (select the "Request a Line Spot" link).

Siempre llame a New Mexico One Call (NMOC) cuando planee excavar.  A menudo los servicios públicos subterráneos están muy cerca de la superficie.  NMOC puede ayudar en descubrirlos.  Es gratis y es la ley.

Llame de lunes a viernes 7am - 5pm (excepto los días festivos) 811 o 1-800-321-ALERT (2537), Fax: 1-800-727-8809 o www.nmonecall.org  (seleccione la clave "Request a Line Spot").

Maintenance Responsibility
for Customer-owned Gas Pipes

The Dept. of Public Utilities operates and maintains natural gas piping as prescribed by federal safety standards only up to your meter. All piping from the gas meter to and throughout your building is the responsibility of the property owner to maintain. If not properly maintained, pipes may be subject to leakage and/or corrosion.

 
To ensure the continued safe and reliable operation of customer-owned pipes, property owners are responsible for periodically checking for leaks and possible corrosion of metallic pipes.  If any unsafe condition is discovered, repairs should be made as soon as possible.  When excavating near buried gas piping, locate piping in advance and excavate by hand.  A licensed plumber or heating contractor can assist in locating, inspecting, and repairing your buried gas piping.   If we can answer any questions regarding this notice, please give us a call at 311 or (505) 662-8333.

For more information, visit the United States Dept. of Transportation website for their 1995-1996 Report on Pipeline Safety.


El Departamento de servicios públicos se hace responsables por la operación y el mantenimiento de la tubería de gas natural sólo hasta el medidor. Toda tubería que vaya del medidor hasta y por el edificio es responsabilidad del propietario o cliente a mantener.  Si no se realiza el mantenimiento adecuado, la tubería podría presentar fugas y/o corrosión.

 
Para garantizar la operación segura y confiable de la tubería propiedad del cliente, los propietarios son responsables de realizar revisiones periódicas para determinar si existen fugas u oxidación de la tubería de acero. Si descubre alguna condición insegura, debe realizar la reparación lo antes posible.  Cuando planee excavar cerca de tubería subterránea, localice la tubería antes y excave con la mano.  Para ayudarle con la localización, inspección y reparación de tubería bajo tierra, puede contratar los servicios de un plomero o fontanero certificado. Si tiene preguntas respecto a esta notificación, llámenos al 311 o al (505) 662-8333.

Para obtener más información, visite la pagina de internet de United States Dept. of Transportation 1995-1996 Report on Pipeline Safety.

Reduce Gas Heating Costs

Lower your thermostat.  Lowering your thermostat 5 degrees at night will save 15 - 20 percent on heating costs.  Lowering the thermostat from 70 degrees to 68 degrees during the day will save 5 - 10 percent.

Wash clothes in cold water.  About 80 percent of energy is used to wash clothes is for heating water.

Weather stripping.  Windows and doors can account for more than 25 percent of heat loss from an average home.  Replace or repair broken window glass, worn weather-stripping and doors that don't fit properly.

Humidify your home.  In winter, the air is normally dry inside your home, especially here in New Mexico.  This is a disadvantage because to be comfortable in dry air, people require a higher temperature than they would in a humid environment.  Humidifiers can help make your home more comfortable with less energy.

Take showers, not a bath. A bath typically takes 15-25 gallons of heated water, whereas it takes less than 10 gallons of water for a five-minutes shower.

Keep fireplace dampers closed. When you're not using your fireplace: An open damper in a 48-inch square fireplace can let up to 8 percent of your heat out of the chimney.

Check duct work for air leaks.  When the fan is on feel around duct joints for escaping air.  Simply covering the cracks with duct tape can repair small leaks.  Larger leaks may require caulking and tape.  This could save up to 9 percent on your bill.

Miscellaneous Tips

  • Keep pots and pans covered and the oven door closed.  Keep range top burner areas clean to reflect heat more efficiently
  • Keep the gas dryer lint screen and outside exhaust clean.  Dry your cloths in consecutive loads to utilize the dryer.
  • Use pressure cookers and microwaves when you can.  They save energy by reducing cooking time.
  • Lowering your water temperature to 120 degrees and insulating the hot water tank can cut hot water costs by up to 10 percent.  Do not block off needed air vents as this can create a hazardous condition. 
  • Keep draperies and shades open in sunny windows and close them at night.  Consider installing thermal lined drapes or window covers. 
  • When using the oven, make most of the heat generated by cooking several meals at one time.

For more information on energy saving tips, visit the
U.S. Department of Energy website at: http://www1.eere.energy.gov/consumer/tips/pdfs/energy_savers.pdf

 Smell Gas? Huele Gas Natural?

 Billing Options & Help

Contact Information
Public Relations 
Allison Majure 
Dept of Public Utilities 
505-662-8333