Administrative & Rates

Updated:  February 2013
Reader Recap:  Your portal to rate details and links to all manner of adminstrative information.
Did You Know?  You can call the Customer Care Center at 311 or (505) 662-8333 if you have any questions or need any assistance with any Utilities matters.

Rates

Learn More About...	Description
Residential Rates	DPU provides electric, gas, water & wastewater services. Refuse services are provided by the Environmental Services.
Commercial Rates	DPU provides electric, gas, water & wastewater services. Refuse services are provided by the Environmental Services.
Additional Fees & Charges	Learn more about additional fees and charges including taxes, transfer fees, deposits on meters and more.
Rate Changes	Visit the DPU Ordinance page to learn how rates are changed and how you can be involved in that process.

Administrative

Learn More About...	Description
Complete Residential Customer Packet (PDF)	Most of the information covered on this page is also available in this helpful packet.
Account Set-up or Disconnect & Hours of Service (PDF)	Learn how to request account set up, learn more about the automatic payment plan, paperless billing, request a disconnect, or contact DPU. For assistance please call the Customer Care Center at 311 or (505) 662-8333
Online Connect or Disconnect Request	To connect or disconnect utilities' services, please call the Customer Care Center at 311 or (505) 662-8333 or complete your request online.
About Your Bill & Payment (PDF)	Learn more about how bills are calculated and different payment methods.
Budget Billing, Energy Assistance Program & Other Financial Assistance (PDF)	Learn how to enroll in Budget Billing or the Energy Assistance Program or get additional financial assistance information.
Renewable Power Projects and Programs (PDF)	Learn more about DPU's renewable power efforts and how you can be involved.
Factors that Affect Natural Gas Measurement & Conversion to Therms (PDF)	Customer gas bills are based on "CCFs" converted to Therms. Learn how this is calculated.
Living Safely with Natural Gas & Safety and Maintenance Responsibility for Customer-Owned Gas (PDF)	We want to inform customers of some important information to keep your families safe.
NM One Call - CALL BEFORE YOU DIG! 1-800-321-2537	Planning a project that involves digging in your yard? Call Before You Dig (English) or Llame Antes De Excavar (Español) to find out where our underground lines are located before you begin. It's free and it's the law. www.nmonecall.org
Los Alamos County's Environmental Services (Refuse Collection) (PDF)	DPU provides billing services for Los Alamos County's Environmental Services but does not fund or participate in Environmental services operations.
Rules & Regulations (PDF)	These rules and regulations regulate electric, gas, water, and sewer services and are used in conjuction with the Los Alamos County Code of Ordinances and the Los Alamos County Utility Department Construction Standards.
Los Alamos County Code of Ordinances - Chapter 40, Utilities	The Department of Public Utilities is governed by Chapter 40 of the Los Alamos County Code of Ordinances.
Article V of the Los Alamos County Charter	The Board of Public Utilities is governed by Article V of the Los Alamos County Charter.

Fair Use.

You may print, reproduce, retrieve, and/or use the information and images contained in these Dept. of Public Utilities (DPU)web pages for non-commercial, personal, or educational purposes, provided that you (1) do not modify the information in any way and (2) include attribution to the Los Alamos Dept of Public Utilities of New Mexico, with our copyright notice. If material is used for commercial purposes, you must obtain permission from the Los Alamos Dept. of Public Utilities (DPU)prior to its use. Contact the Public Relations Office of the Los Alamos Dept. of Public Utilities (DPU), 150 Central Park Sq., Los Alamos, NM 87544, 505-662-8333, or dpu@lacnm.us