Department of Public Utilities
Donate Now

If you'd like to help others who may be having trouble paying their utility bills, please consider donating to the Utilities Assistance Program (UAP).  "Donate Now" will take you to our Paymentus bill payment portal, where you can now click on a Utilities Assistance Program button to make a donation.  You do not have to be a current LAC DPU customer to donate.  Thank you for helping our community!

> Learn more about the UAP or request assistance.

As of March 17, 2020, the Customer Care Center windows are closed to the public in an effort to curtail the spread of COVID-19.  (Los Alamos County COVID-19 Updates)

We are still available Monday - Friday from 8 a.m. to 5 p.m. by phone or email - 505.662.8333 or


How can I make a utility bill payment?

CREDIT CARD BY PHONE 1-866-417-0694

DROPBOX in the Municipal Building parking lot (1000 Central Avenue)

MAIL TO P.O. Box 99, Los Alamos, NM 87544

CALL CUSTOMER CARE AT (505) 662-8333

How will I get a receipt for my payment?

If you:
  • Make an online payment a receipt will automatically be e-mailed to you. 

  • Make a phone payment to the 1-866-417-0694 number, please contact Customer Care to have a receipt e-mailed or mailed to you.
  • Make a Dropbox payment, write an email address on the envelope and we will e-mail a receipt to you.
  • Call Customer Care to make a payment, request that a receipt be e-mailed or mailed to you.

How can I get a banner permit at this time?

Banner permits are temporarily suspended as of March 17, 2020

How can I get a Lemon Lot Permit?

Lemon Lot permits are temporarily suspended as of March 17, 2020.

How do I set up cemetery services or get a cemetery plot?

Please call the Customer Care Center (505)662-8333.  Most of the set up can be done over the phone and payment options can be discussed with the Customer Care Center Representative at that time.

Philo Shelton Utilities Manager
Utilities Manager, Philo S. Shelton, III, P.E.

Operating under the jurisdiction and control of the Board of Public Utilities, the Los Alamos County Department of Public Utilities (DPU) is a customer service oriented municipal utility that provides electric, gas, water and sewer services for County residents and businesses and provides wholesale electric and water services to the Los Alamos National Laboratory (LANL).

Need help with a utilities related issue, but aren't sure who to talk to?  Contact the Customer Care Center at or 505.662.8333

After-hours Emergencies
Call Police Dispatch at 505.662.8222


Environmental Sustainability
Tips on Saving Money and Energy
The U.S. Department of Energy has a free energy saver booklet - Tips on Saving Money and Energy In Your Home
Read More
Carbon Free Power Project (Small Modular Nuclear Reactor)
The Los Alamos Department of Public Utilities (DPU) will request the Los Alamos County Council to authorize $63,000 to continue participation in the Carbon Free Power Project (CFPP) through March 2020. Scheduled for 6 p.m. on Tuesday, Dec. 17, the Council will meet in Council Chambers at 1000 Central Ave., Los Alamos, NM
Read More
Future Energy Resources Committee, Reports and Implementation
A final Integrated Resource Plan (IRP) that assesses future electric power supply options for Los Alamos County is posted here as of August 1st. The electric power industry is changing dramatically to reduce its emissions of carbon dioxide and other “greenhouse” gases. The Board of Public Utilities (BPU) established in 2013 a goal for the Department of Public Utilities “to be a carbon neutral electric provider by 2040.”
Read More

Contact Info



1000 Central Ave., Suite 130

Mon - Fri

8:00 am - 4:00 pm