Payment Options & Financial Assistance
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If you'd like to help others who may be having trouble paying their utility bills, please consider donating to the Utilities Assistance Program (UAP).  "Donate Now" will take you to our Paymentus bill payment portal, where you can now click on a Utilities Assistance Program button to make a donation.  You do not have to be a current LAC DPU customer to donate.  Thank you for helping our community!

To learn more about the Utilities Assistance Program or to request assistance, please expand the UAP information below.


For all billing inquiries or to learn more about assistance programs, please contact the Customer Care Center at customercare@lacnm.us or 505.662.8333.

TO MAKE AN ONLINE PAYMENT PLEASE VISIT THE PAYMENTUS SITE HERE: 

https://ladpu.com/Paymentus 



ADDITIONAL WAYS TO PAY YOUR UTILITIES BILL



AUTOMATIC PAYMENT PLAN

Download Authorization Form

CREDIT CARD BY PHONE
1-866-417-0694

MAIL TO
P.O. Box 99, Los Alamos, NM 87544

DROPBOX
1000 Central Ave. Drop your payment in the dropbox in the parking lot or inside at the window.

BUDGET BILLING

Budget Biling GraphicThe Budget Billing program establishes an equal monthly utility payment, creating budgetary control for DPU customers. The only requirements are that the account balance is zero when joining the program and that the customer has lived in the same place for at least twelve months.  

When joining Budget Billing, the monthly payment is determined by totaling the previous year’s bills and dividing that total by 12. The resulting average amount will be billed to the customer each month for the next 12 months.  Payments must be made on or before the due date shown on each month’s bill or the account will fall out of the Budget Billing program. 

At the end of the 12-month period from the date the customer enrolled, DPU will recalculate the Budget Billing average to determine the monthly payments for the next 12 months moving forward.   

Budget Billing members only pay for the services and commodities used during the Budget Billing year. If there is an under- or overpayment, this amount is added or credited on the first bill in the new Budget Billing year.


To sign up for Budget Billing contact your Customer Care Center representative at customercare@lacnm.us or 505.662-8333

Download the Budget Billing pamphlet

UTILITIES ASSISTANCE PROGRAM

The purpose of the Utility Assistance Programs is to provide assistance to qualified:

1) Low income residential customers of the Utility during the periods of October 1 through March 31, 

2) Year-round for citizens over age 65 or account holders qualified through the Social Security Administration for Supplemental Security Income (SSI), or

3) One-time assistance per incident not to exceed $350 to account holders who demonstrate need due to unforeseen and unusual circumstances that create a financial hardship.

Funding is donated voluntarily from customers.


To Qualify for Monthly Assistance Under Items 1 & 2

The household income of the applicant must be below 50 percent of the median household income for the Los Alamos Census Designated Place (CDP), which includes all of Los Alamos County. The Department will verify income levels by requesting copies of tax returns, pay stubs, or other suitable documentation. Applicants should be aware that documents submitted may be subject to release under the inspection of public records act (IPRA). Personal Identifier Information and tax information will be redacted to the extent allowable under IPRA Regulations before release.

To See if You Qualify, Visit the

New Mexico Mortgage Finance Authority website and view the 2019_IncomeLimitsAndRents.pdf


To Qualify for Assistance Under Item 3

Customers must demonstrate a financial hardship due to unforeseen circumstances. 


HOW TO APPLY:

UAP Application and Declaration Statement
To apply for UAP please complete and return the application to the Customer Care Center. For assistance under item 3, include with your application a letter detailing the financial hardship.

During the COVID-19 emergency declaration period, please observe social distancing, and if possible, e-mail your application to CustomerCare@lacnm.us .  


For more information:

Assistance Programs Brochure

General Rule GR-18 - Utilities Assistance Program

MORE FINANCIAL ASSISTANCE

There are other public and private programs in Los Alamos County and New Mexico that can help with utility costs. To learn more about these programs listed below, call the assistance organization directly at the number shown.

New Mexico Low Income Energy Assistance Program (LIHEAP)
http://www.hsd.state.nm.us/LookingForAssistance/Low_Income_Home_Energy_Assistance_Program.aspx

505.753.2271
228 Onate Street
Espanola, NM 87532

LA Cares
505.661.8015

Self-help Inc. (Includes Salvation Army)
http://selfhelpla.org/

505.662-4666
2390 North Road
Los Alamos, NM 87544