My Account: Utilities Self Service Portal
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Utilities Self-Service Portal

Los Alamos Department of Public Utilities has launched a free, cloud-based Utilities Self-Service Portal through its Munis Tyler billing software.  From a computer, DPU customers can register their account in the portal to be able to:

  • Manage account information,

  • Access past and present utility bills,

  • View payment history, and

  • Make an online credit or debit card payment (The portal will direct customers to DPU’s payment vendor: Paymentus).


 

FREQUENTLY ASKED QUESTIONS

I am trying to register, how do I find my Customer ID and Account numbers.

To set up your profile you will need your Customer ID number.  This is a seven digit number that begins with a "2" and can be found in the upper right-hand corner of your utility bill. 

To link your utility accounts to your profile, you will need not only the Customer ID number, but the Account number as well.  This is a seven digit number that begins with a "3" and is also in the upper right-hand corner of the utility bill.     

If you need assistance identifying these numbers or you don't have a utility bill on hand, call or email the Customer Care Center at 505 662 8333 or CustomerCare@lacnm.us.  They can provide this information to you.

I registered my my profile, but I still can’t access my utility bills.

After registration, an email will be sent to the email address you provided during registration. This email will provide instructions to activate your profile.  This may take a few minutes. After your profile is set up, you will then be able to link your utility accounts to your profile to view current and past utility bills.      

I have multiple accounts, can I link more than one to my profile?

Yes.  After you set up your initial profile with your customer ID number, you can link all your utility accounts to that one profile provided that you have the correct Account number for each.  

I want to make a payment online. Is that available?

The Utilities Self Service portal will direct you to our online payment vendor: Paymentus.  Payment options available are credit card (Visa, MasterCard, and Discover), debit card, and E-check. Note that there is no charge to the customer to process an online payment.  

Remember when making an E-check payment, that you must enter the entire bank account number, including any preceding and ending zeroes. If you have questions regarding your banking account number, please contact your financial institution. 

How do I sign up for Automatic Payments or Budget Billing through the Utilities Self Service portal?

These features need to be processed by our Customer Care Center representatives.  Please email or call them to sign up for these programs: CustomerCare@lacnm.us or 505.662-8333.

Bill details for my water usage doesn't match the usage identified on my pdf bill.

Unfortunately, the bill details section in the Utilities Self Service portal indicates that the unit of measure for water billed is reported as KGAL (or thousand gallons). This is an error. The bill details section is really reporting in hundred gallons.

Therefore, if the bill detail indicates 57 under "Billed Usage" the billed amount is for 5,700 gallons (not 57,000 gallons).  

The pdf version of the bill would display this is 5.7 KGAL units, which is correct.  

I still have questions. Who do I contact?

If you still have questions about this site, a specific bill or a payment, please contact the Customer Care Center at 505 662 8333 or CustomerCare@lacnm.us.  The hours of operation are Monday through Friday, 8 a.m. to 4 p.m.